Refund policy
Last updated: February 2026
Please review this Return & Refund Policy carefully before making a purchase. By placing an order with Jaz Raimi Art LLC, you agree to the terms outlined below.
Because our products are made-to-order through third-party print-on-demand partners, we have a limited return and refund policy designed to be fair while protecting both our customers and our business.
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1. Refund Eligibility
We only offer refunds or replacements for the following situations:
A. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 30 days of receiving your order.
Clear photographic evidence of the issue may be required.
Once reviewed, we will either issue a replacement or a refund, depending on the situation.
B. Incorrect Orders
If you receive an item that is different from what you ordered (wrong item or design), please notify us within 30 days of delivery.
We will correct the issue by issuing a replacement or refund once the error is confirmed.
Please note: Jaz Raimi Art LLC is not responsible for customer errors, including ordering the wrong size, color, or item, or for changes of mind. Please review your cart carefully before completing your purchase.
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2. Non-Refundable Items
The following items are non-refundable and non-returnable, except in cases of defects or fulfillment errors:
Custom, personalized, or made-to-order products
Items ordered in the incorrect size, color, or style by the customer
Items damaged due to normal wear, misuse, or improper care
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3. How to Request a Refund or Replacement
To initiate a request, please email jazraimiart@outlook.com with the following information:
Your order number
A detailed description of the issue
Clear photos of the item and packaging (if applicable)
Failure to provide the requested information may delay or prevent processing your claim.
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4. Refund & Replacement Process
Once your request is received, we will review it for eligibility.
In most cases, we will work directly with our fulfillment partners to resolve the issue.
We may request that the item be returned or may rely on photographic evidence instead.
Approved refunds will be issued to the original payment method, or a replacement will be sent at no additional cost.
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5. Shipping Costs
Shipping fees are non-refundable, except in cases where we sent the wrong item or the product arrived defective.
If a replacement is approved due to our error, we will cover the cost of reshipping.
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6. Refund Timeline
Approved refunds are typically processed within 3–5 business days after approval.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
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7. Lost, Stolen, or Returned-to-Sender Packages
Lost in Transit
If an order appears to be lost in transit, please contact us within 30 days of the estimated delivery date.
We may require you to contact the shipping carrier to assist with locating the package.
Depending on the circumstances, the order may be replaced or refunded.
Marked as Delivered but Not Received
If tracking information shows the order was delivered but you did not receive it, Jaz Raimi Art LLC is not responsible for replacing or refunding the order.
Please verify your shipping address carefully before placing an order.
Returned to Sender
Orders returned due to incorrect or incomplete addresses may be subject to reshipment fees.
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8. Contact Us
If you have any questions or concerns regarding this Return & Refund Policy, please contact us at:
Jaz Raimi Art LLC
Email: jazraimiart@outlook.com